BELCO, which provides electricity to 65,000+ Bermudians has launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, related to the safety, maintenance, and upkeep of electrical assets. This mobile reporting platform will improve how BELCO maintains and services its neighborhoods.
‘BELCO’ app allows a user to capture a photo or video of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
Using ‘BELCO’ app allows the utility company to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.