One powerful trend is GIS combined with smart phones to offer public organisations a low cost, citizen driven “311” system. For example, Los Angeles and San Francisco and others have embraced CitySourced, a real time mobile civic engagement platform. CitySourced allows citizens to identify civic issues like water main breaks and report them to city hall/utility for quick resolution with a tracking mechanism. Leveraging GIS, work order integrated breakthrough provides government with an opportunity to use technology to save time and money plus improve accountability to those they govern.
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