The City of Lethbridge, AB, the largest city in southern Alberta and Alberta’s fourth-largest city by population launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Lethbridge delivers services to its residents.

Mayor Chris Spearman

Mayor Chris Spearman takes a photograph of graffiti on his smartphone at the launch of the citys new Request for Service App near the civic centre field Wednesday.
Herald photo by David Rossiter

‘Leth Requests’ app allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

This new app will allow us to work together. Residents can request services with ease from their mobile devices, and we can follow up to help provide solutions and close the loop. – Chris Spearman, Mayor

Using ‘Leth Requests’ allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries and integrates it the city’s work order management system, provide CitySourced partner Cityworks. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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