The City of Pearland, TX, located in the Gulf Coast region, launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Pearland delivers services to its neighborhoods. Pearland is the third largest city in the Houston MSA, and from 2000 to 2010, ranked as the fastest growing city in the Houston MSA and the second fastest growing city in Texas

‘Connect2Pearland’ app allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.

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This is an exciting step for Pearland. The world is moving to mobile platforms, and our residents expect to be able to connect with us in that way as well. Because of that, we wanted to be among the municipal innovators in mobile applications, and we hope our residents find it to be a useful tool and another reason to love living here. – John Knight, Information Technology Manager

Using ‘Connect2Pearland’ allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.

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