The City of Wilmington, DE launched a new Smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how Wilmington delivers services to its neighborhoods.
“Report It/Resolve It” allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
For the Public Works department, the issues are integrated directly into the Asset Management System provided by Cityworks. Using the Service Request API, the staff works to update Cityworks and all updates are automatically forward to the public.
Society is driven by technology, so we must adapt and advance our technological abilities as well, creating a system where residents can report Public Works issues online will help us more effectively serve our community. – Mayor Williams
Using “Report It/Resolve It” allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.